Terms of Service

Acceptance of Terms

By accessing and using SakuraCharge Grid's platform and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms constitute a legally binding agreement between you and SakuraCharge Grid. Your continued use of our services indicates your acceptance of any updates or modifications to these terms.

Service Description and Availability

SakuraCharge Grid provides an EV charging platform that connects drivers with charging stations across Japan. Our services include availability information, reservation systems, route planning tools, and payment processing.

We work to maintain service availability but cannot guarantee uninterrupted access. Maintenance, updates, or technical issues may temporarily affect service availability. We will provide advance notice when possible.

User Accounts and Registration

To access our services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years old to create an account. Business accounts require proper authorization from the organization. False or misleading information may result in account suspension or termination.

Payment Terms and Billing

Subscription fees are billed in advance on a monthly or annual basis. Usage-based charges for charging sessions are billed according to the rates displayed at the time of service. Fees are generally non-refundable unless otherwise specified.

You authorize us to charge your designated payment method for applicable fees. Failed payments may result in service suspension. Price changes will be communicated with advance notice when possible.

Charging Station Usage and Reservations

Reservations are subject to availability and may be cancelled by station operators due to maintenance or technical issues. Arriving within the reserved time window helps avoid potential cancellation fees.

Proper use of charging equipment is expected. Damage to charging stations due to misuse may result in repair charges. Please report any equipment issues promptly.

Fleet Management Services

Fleet management features are available to business customers. Fleet administrators are responsible for managing user access and compliance with company policies.

Fleet billing is based on actual usage and may include volume pricing. Analytics and reporting are provided to help with fleet charging operations and cost management.

Installation and Maintenance Services

Installation services are provided through our network of partners. Installations should comply with local electrical codes and regulations. Warranty terms vary by equipment and installation type.

Maintenance services are available for supported equipment. Response times and service levels depend on your service plan and location. Support is available for issues as outlined in your service agreement.

Prohibited Uses and Conduct

You may not use our services for any unlawful purpose or in violation of these terms. Prohibited activities include sharing account credentials, attempting to circumvent security measures, or interfering with service operations.

Harassment of other users, station operators, or our staff is strictly prohibited. Fraudulent activities, including false reservations or payment disputes, may result in immediate account termination.

Intellectual Property Rights

All content, features, and functionality of our platform are owned by SakuraCharge Grid and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without permission.

You retain ownership of any content you submit but grant us a license to use it for service provision and improvement. We respect intellectual property rights and respond to valid infringement claims.

Data Usage and Privacy

Your use of our services is subject to our Privacy Policy, which is incorporated into these terms by reference. We collect and use data as described in our Privacy Policy to provide and improve our services.

You consent to the collection and use of location data necessary for charging station discovery and route planning. Data sharing with third parties is limited to service provision and governed by strict agreements.

Limitation of Liability

Our liability is limited to the extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

Our total liability for claims related to our services may not exceed the amount you paid for services in the 12 months preceding the claim, subject to applicable law.

Service Modifications and Termination

We may modify, suspend, or discontinue aspects of our services. We will provide reasonable notice for significant changes that affect your use of the services when possible.

You may terminate your account at any time through your account settings. We may terminate accounts for violation of these terms with appropriate notice as required by law.

Dispute Resolution and Governing Law

These terms are governed by Japanese law. Disputes will be resolved through binding arbitration in Tokyo, Japan, except for claims that may be brought in small claims court.

Before initiating formal proceedings, parties agree to attempt resolution through good faith negotiations. The arbitration will be conducted in Japanese or English as mutually agreed.

Updates to Terms of Service

We may update these terms periodically to reflect changes in our services or legal requirements. Changes will be communicated through email or platform notifications when possible.

Continued use of our services after term updates may constitute acceptance of the revised terms. If you disagree with changes, you may terminate your account before the effective date.

Contact Information for Legal Matters

For questions about these terms or legal matters, contact our legal team at legal@sakuracharge.jp. We respond to legal inquiries promptly and provide assistance in both Japanese and English.

You can also reach us by phone at +81 80 6284 9517 or by mail at our Tokyo office. Our legal team is available to clarify any aspects of these terms.